Shipping policy

Shipping Policy – HOMENX

At HOMENX, we are committed to delivering your favourite home décor, lighting, lifestyle and gifting products safely and conveniently to your doorstep. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

  • Orders are generally processed within 24hr  after they are placed.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • During festive seasons, sales events or periods of high demand, processing may take a little longer.

2. Shipping and Delivery Time

  • Estimated delivery time: 3–5  days after order processing.

  • Delivery timelines may vary depending on your location, courier availability and other logistical factors.

  • Remote locations may require additional delivery time.

Please note that all delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before you place your order.

  • Any free shipping offer will be clearly mentioned on our website and will be subject to its stated terms and conditions.

  • No undisclosed shipping charges will be added after your order is confirmed.

4. Order Tracking

Once your order has been shipped, tracking details will be shared through the contact information provided at checkout, where available.

You can use these details to track your shipment and check its delivery status.

If you experience any difficulty tracking your order, please contact our customer support team.

5. Cash on Delivery (COD)

HOMENX offers Cash on Delivery on eligible orders and in serviceable locations, subject to availability.

Please ensure that your phone number and shipping address are correct when placing your order. Keep the exact order amount ready at the time of delivery if you select COD.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping addresses and contact details.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

7. Delayed, Lost or Damaged Shipments

Although we work with delivery partners to ensure timely delivery, unexpected delays may occur due to weather conditions, operational issues, public holidays or other circumstances beyond our control.

If your order appears delayed, lost or arrives damaged, please contact us with your order details so that we can assist you.

For damaged or incorrect products, please refer to our Return and Refund Policy for the applicable procedure and eligibility requirements.

8. Failed Delivery and Returned Shipments

If a delivery attempt fails because the customer is unavailable, the address is incorrect or the order is refused, the courier may attempt redelivery or return the shipment to the sender.

Repeated failed deliveries or refused COD orders may affect eligibility for COD on future orders, subject to applicable law and our order verification practices.

9. Contact Us

For questions about shipping, delivery or order tracking, please contact us:

Brand: HOMENX
Website: https://homenx.shop
Email: [info.navbharatenterprise@gmail.com]
Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

We appreciate your trust in HOMENX and thank you for shopping with us!

Team HOMENX