Return & Refund Policy – HOMENX

 At HOMENX, customer satisfaction is important to us. We want you to enjoy your shopping experience with our home décor, lighting, lifestyle and gifting products. If you receive a damaged, defective or incorrect product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

• You receive a damaged or defective product.

• You receive an incorrect product or a product different from what you ordered.

• Your order arrives with missing items or parts.

To be eligible, you must contact us within 7 day delivery and provide your order number along with clear photos or an unedited video showing the issue.

Products must be unused and, where reasonably possible, returned with their original packaging and includ